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Returns Request Form

Returns request 

 

Item not quite right? Simply follow the steps below to submit your return. 

 

HOW TO RETURN YOUR ITEM

  1. Please review our returns policy to ensure your item is eligible for a return
  2. Email customercare@kivari.com.au with your original order number, your reason for return and if you require a refund or store credit
  3.  You will receive an email with your Return Authorisation Number (RA #) and our return address
  4.  Clearly label your parcel with your full name and RA #
  5.  Send your return back to us within 14 business days of receiving your approved return RA #

Return Address

2/22 Waine St,
Freshwater, NSW, 2096
Australia

Please note returns must be submitted within 14 days of receiving your order and must be unworn, in their original condition and with all tags attached to be accepted for a return.

Your returned order must arrive at KIVARI HQ no later than 14 days after your delivery date to qualify for a refund. For this reason, we recommend that you send your return back to us within 7 days of your delivery date to ensure that it arrives in time.

See our full Returns Policy here.