SHIPPING | RETURNS POLICY | SUBMIT A RETURN | FAQ | CONTACT US
SHIPPING | RETURNS POLICY
Shipping
You are currently on our KIVARI International website. If you are located in Australia or New Zealand, please click here.
All international orders are shipped with DHL and flat rate shipping fees will be added to your order according to your country. Additionally, international customers are liable for all import duties and customs that will be charged by your country. These will be calculated and charged at checkout.
Please contact customercare@kivari.com.au for any assistance. Unfortunately, we cannot ship to PO Boxes.
Our team has received a high influx of orders and is working hard to process your order as quickly as possible. Please allow 5-7 business days for your order to be processed before shipping. We appreciate your patience, and hope you love your new KIVARI.
USA, UK, EUROPE, CANADA, DUBAI & ASIA:
- Flat rate of USD $25
- All orders over $150.00 are eligible for free shipping.
Delivery & Dispatch Time
We aim to have your order processed as soon as possible. All orders are dispatched via a DHL express service and will require signature on delivery.
All online orders are currently shipped from our warehouse in Sydney, Australia.
Once an item is dispatched you will receive a confirmation email with your tracking details. Please allow 5-10 business days for delivery.
SALE
Please note during sales or promotional periods, there may be slight delays in processing your order. Please allow 5-7 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.
Taxes & Duties
Please note that international orders outside of the AU are sent Delivery Duty Paid (DDP). Duties and taxes are charged at checkout, so there will never be any additional cost beyond what is captured at checkout.
International customers are responsible for paying any and all import duties and customs that will be charged by your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase.
Need help? Please contact our KIVARI customer care team at customercare@kivari.com.au and we will get back to you asap.
FAQS
WHERE WILL MY ORDER BE SHIPPED FROM?
Our warehouse is located in Freshwater, Sydney Australia.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
Orders placed after 4pm (PST) are processed within one business day of being placed and are dispatched within one business day. Orders placed on Friday and Saturdays will be processed the next business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently, please call us on +61 403 503 352 or email us at customercare@kivari.com.au
HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?
International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney Australia.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we’ll send you an email with the courier’s information. Our international orders are dispatched by express DHL service.
WHAT HAPPENS IF I'M NOT HOME WHEN THE ORDER IS DELIVERED?
If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.
WHAT HAPPENS IF I REFUSE A SHIPMENT?
If you refuse a shipment from KIVARI or refuse to pay any duties and taxes, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.
HOW DO I CANCEL MY ORDER?
Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.
HOW WILL I RECEIVE MY GIFT CARD?
Digital gift cards purchased online are sent to the email address provided on the order as a digital gift card. Digital gift cards cannot be redeemed for cash and cannot be returned or cancelled.
WHERE WILL MY ORDER BE SHIPPED FROM?
Our warehouse is located in Freshwater, Sydney Australia.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
Orders placed after 4pm (PST) are processed within one business day of being placed and are dispatched within one business day. Orders placed on Friday and Saturdays will be processed the next business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently, please call us on +61 403 503 352 or email us at customercare@kivari.com.au
HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?
International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney Australia.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we’ll send you an email with the courier’s information. Our international orders are dispatched by express DHL service.
WHAT HAPPENS IF I'M NOT HOME WHEN THE ORDER IS DELIVERED?
If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.
WHAT HAPPENS IF I REFUSE A SHIPMENT?
If you refuse a shipment from KIVARI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.
HOW DO I CANCEL MY ORDER?
Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.