SHIPPING | RETURNS POLICY | SUBMIT A RETURN | FAQ | CONTACT US
SHIPPING | RETURNS POLICY
Shipping
You are currently on our KIVARI International website. If you are located in Australia or New Zealand, please click here.
By accepting our terms and conditions upon placing your order you agree that KIVARI is not liable for any delay in delivery.
All international orders are shipped with DHL and flat rate shipping fees will be added to your order according to your country. Additionally, international customers are liable for all import duties and customs that will be charged by your country. These will be calculated and charged at checkout.
Please contact customercare@kivari.com.au for any assistance. Unfortunately, we cannot ship to PO Boxes.
HOLIDAY SHIPPING
To ensure your delivery arrives in time for December 25th, please place your order before the below cut off dates.
International Delivery
USA, UK, EUROPE, CANADA, DUBAI & ASIA:
- Flat rate of USD $25
- All orders over $250.00 are eligible for free shipping.
Delivery & Dispatch Time
We aim to have your order processed as soon as possible. All orders are dispatched via a DHL express service and will require signature on delivery.
All online orders are currently shipped from our warehouse in Sydney, Australia. Once an item is dispatched you will receive a confirmation email with your tracking details. Please allow 5-10 business days for delivery.
Please note during sales or promotional periods, there may be slight delays in processing your order. Please allow 5-7 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.
Duties & Taxes
Duties and Taxes are calculated at checkout according to your shipping destination and the value of your purchase and are itemized on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import duties and taxes are paid at the time of purchase and there will be no surprises or hidden fees when your order arrives at your destination. Note that duties and taxes are non-refundable. Dependant on your location, KIVARI will cover the cost of these duties and taxes, please see below for further information.
UNITED STATES OF AMERICA
UNITED STATES OF AMERICA
- All orders to the USA are shipped from Sydney, Australia via DHL
- All orders to the USA are delivered with all duties and taxes paid by KIVARI, so once your parcel has been delivered there will never be any additional cost beyond what is captured at checkout.
- We offer Free Express Shipping for all orders over $250 USD
- Orders under $250 USD have a flat $25 USD shipping rate
INTERNATIONAL SHIPPING - Regions outside of the USA
- All orders are shipped from Sydney, Australia via DHL Express
- Any duties and taxes payable on international orders are the responsibility of the recipient and KIVARI has no control over these costs. These orders are sent Delivery Duty Paid (DDP). Duties and taxes are charged to the customer at checkout so once your parcel has been delivered there will never be any additional cost beyond what is captured at checkout.
- We offer Free Express Shipping for all orders over $250 USD
- Orders under $250 USD have a flat $25 USD shipping rate
Pre-Order
From time to time we may offer items available to pre-order. A pre-order item is not currently in stock and will be available pre purchase with an estimated shipment date. Though we make every effort to provide an accurate date, it is an approximate date only and may be slightly early or late. You will receive an email confirmation when your Pre-Order item is shipped. Standard online returns policy applies to pre-order items with the start of your return window commencing from your order fulfillment date.
Lost In Transit
Once your order has been packed with love and has left our warehouse it is then in the hands of DHL. We understand how frustrating it can be when a delivery does not go to plan, if your parcel has taken longer than expected to reach you, please contact customer care and we will do our very best to try and resolve the issue on our end as soon as possible.
Once your order has been packed with love and has left our warehouse it is then in the hands of DHL. We understand how frustrating it can be when a delivery does not go to plan, if your parcel has taken longer than expected to reach you, please contact customer care and we will do our very best to try and resolve the issue on our end as soon as possible.
To track your order, please visit: www.dhl.com/au-en/home/tracking
Please note, we do not hold any liability and do not recommend that customers use a freight forwarder for any of their orders. If customers use this service, it is at their own risk.
Need help? Please contact our KIVARI customer care team at customercare@kivari.com.au and we will get back to you asap.
FAQS
WHERE WILL MY ORDER BE SHIPPED FROM?
Our warehouse is located in Freshwater, Sydney Australia.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
Orders placed after 4pm (PST) are processed within one business day of being placed and are dispatched within one business day. Orders placed on Friday and Saturdays will be processed the next business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently, please call us on +61 403 503 352 or email us at customercare@kivari.com.au
HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?
International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney Australia.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we’ll send you an email with the courier’s information. Our international orders are dispatched by express DHL service.
WHAT HAPPENS IF I'M NOT HOME WHEN THE ORDER IS DELIVERED?
If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.
WHAT HAPPENS IF I REFUSE A SHIPMENT?
If you refuse a shipment from KIVARI or refuse to pay any duties and taxes, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.
HOW DO I CANCEL MY ORDER?
Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.
HOW WILL I RECEIVE MY GIFT CARD?
Digital gift cards purchased online are sent to the email address provided on the order as a digital gift card. Digital gift cards cannot be redeemed for cash and cannot be returned or cancelled.
WHERE WILL MY ORDER BE SHIPPED FROM?
Our warehouse is located in Freshwater, Sydney Australia.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
Orders placed after 4pm (PST) are processed within one business day of being placed and are dispatched within one business day. Orders placed on Friday and Saturdays will be processed the next business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently, please call us on +61 403 503 352 or email us at customercare@kivari.com.au
HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?
International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney Australia.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we’ll send you an email with the courier’s information. Our international orders are dispatched by express DHL service.
WHAT HAPPENS IF I'M NOT HOME WHEN THE ORDER IS DELIVERED?
If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.
WHAT HAPPENS IF I REFUSE A SHIPMENT?
If you refuse a shipment from KIVARI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.
HOW DO I CANCEL MY ORDER?
Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.