Delivery

INTERNATIONAL SHIPPING

Please note that we are unable to deliver to PO Boxes.

USA AND CANADA:

• Flat rate of $15.00 USD 
• All orders over $200 are eligible for free shipping. 

REST OF THE WORLD:

• Flat rate of $25 USD
• Orders over $200 are eligible for free shipping. 

Delivery & Dispatch Time

We aim to have your order processed as soon as possible. All orders are dispatched via a DHL express service and will require signature on delivery. 

• Once an item is dispatched you will receive a confirmation email with your tracking details.
• Allow 1-5 business days for delivery. 
• All online orders are currently shipped from our warehouse in Sydney, Australia.
• Due to our Order Processing time we cannot guarantee next day delivery.
•  If you order is urgent, please contact our live chat on the bottom right hand corner along with your order number with the request for urgent dispatch.

Taxes & Duties

Please note that International orders outside of the US are sent Delivery Duty Unpaid (DDU). Duties and taxes may be payable upon your order arriving in your country.

International customers are responsible for paying any and all import duties and customs that will be charged by your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. Payment of these is necessary to release your order from customs.

For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. We recommend you contact your local customs office for further information and costs. 

Need help? Please contact our Kivari customer care team at customercare@kivari.com.au and we will get back to you as soon as possible.