Items that have been purchased at full price are eligible for a refund or store credit when returned to Kivari HQ within 14 days of delivery. Please note, we are unable to refund or credit the cost of shipping.
Items that have been purchased during a promotion (e.g FLASH SALE) are subject to promotional specific return conditions. Please see below for specific terms and conditions.
Items that have been purchased from our SALE category are FINAL SALE. Sale items that are marked Final Sale are not eligible for a return, exchange or store credit.
From time to time Kivari may run special online sale offers that may involve applying a discount code. These promotional discount codes that has been advertised on the website through a homepage banner, eDM and Instagram socials are to be applied at checkout to receive the discount. In order to take advantage of these special promotional offer, you must apply the correct promotional discount code advertised at the checkout under “gift card or discount code section and click the button “apply” to ensure this discount code has applied to your order. Please note only one promotional code may be used per transaction. If a discount code states it has expired and is invalid, Kivari reserves the right to deny honouring this discount if the code is no longer valid.
30% Off Weekend Edit Promotion:is valid on selected Kivari styles only, exclusions apply. Offer valid for a limited time. Available online only. To use online enter the code WEEKEND30 at checkout. The offer cannot be used in conjunction with any other sale, promotion or discount code. Products purchased using this discount code, will be FINAL SALE and will not be able to be returned for a refund or credit note. Offer is not redeemable for cash and cannot be used to purchase gift cards. The offer is subject to our General Terms and Conditions, Delivery and Privacy Policies. Not valid on previous purchases. Due to the high volume of demand, Kivari cannot guarantee the availability of stock during offer period.
Thank You Voucher:
$25 Thank you voucher. Valid against online orders. To use online, enter the code provided on your voucher at checkout. Not valid in conjunction with any other offer or voucher. Voucher must be used in a single transaction only and is not transferable. One Voucher per customer. Not redeemable for cash or credit. Non-refundable on returns. Voucher will not be replaced if lost or stolen. Voucher expires 30 days from initial receipt. Kivari reserves the right to investigate any discrepancies in the use of this voucher.
30% Off Get Dressed Promotion:is valid on selected Kivari styles, exclusions apply. Offer valid for a limited time. To use online enter the code GETDRESSED at checkout. Due to the high volume of demand, Kivari cannot guarantee the availability of stock during offer period. Prices as marked online. Discount applied at checkout in boutiques. The offer cannot be used in conjunction with any other sale or promotion. Offer is not redeemable for cash and cannot be used to purchase gift cards. The offer is subject to our General Terms and Conditions, Delivery, Returns and Privacy Policies. All standard returns and exchange policies apply. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original price. Not valid on previous purchases.
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Terms & Conditions:
Kivari is governed by, is obligated to comply with, and fully supports the spirit of the Bermuda Standard for Electronic Transactions.
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KIVARI OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT KIVARI HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM KIVARI OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL KIVARI BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT.
Site Feedback: Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to Kivari in connection with the operation or content of this Site shall be provided by the submitter and received by Kivari on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Kivari. By submitting any such information to Kivari, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Kivari shall be free to use such information on an unrestricted basis.
International duties and taxes charges:
Items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees (including returns) for international shipments, if applicable, are charged to the customer. It is the responsibility of the customer to be aware of what import charges may be applicable in your country. Kivari does not have control on what these duties and taxes charges are and suggest to contact your local DHL to be aware of any charges which may occur receiving in orders from Australia.
Refusing a shipment:
If you refuse a shipment from Kivari or refuse to pay any duties and taxes, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Kivari. This amount will be deducted from your merchandise refund. Kivari will not cover any duties and taxes charge that may occur.
Digital gift cards:
Digital gift cards purchased online are sent to the email address provided on the order as a digital gift card. Digital gift cards cannot be redeemed for cash and cannot be returned or cancelled.
The party you are contracting with and the seller of the products and services offered and sold on this Site is Kivari. All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of Australia. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Australia. You agree to submit to the jurisdiction of courts sitting in Australia, and agree that venue in these courts is proper in any such legal action or proceeding. You also agree that you not to assert in any legal action or proceeding involving Kivari that a court sitting in Australia is an inconvenient forum for such legal action or proceeding.
Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.