Returns

Returns Policy

We value each of our KIVARI customers and want you to be happy with your purchase. Please read the below to ensure your item(s) meet our return conditions.

Keep in mind, items purchased froma KIVARI stockist must be returned to the stockist they were originally purchased from, including faulty items.

To lodge a return, please follow the steps here.

FULL PRICE ITEMS
Items that have been purchased at full price from our KIVARI E-Boutique are eligible for a refund or store credit when returned to KIVARI HQ within 14 days of purchase. Please note, we are unable to refund or credit the cost of shipping. Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.

PROMOTIONAL DISCOUNT CODES
Items that have been purchased during a promotion (e.g FLASH SALE) are subject to promotional specific return conditions. Purchases are not eligable for a refund. Please see specific terms and conditions here.

SALE ITEMS
Items that have been purchased from our SALE category online or instore are FINAL SALE and are not eligible for a return, exchange or store credit.

JEWELLERY
All purchases on jewellery are final. Due to hygiene reasons, we will not accept returns for jewellery unless deemed faulty by our team.

DIGITAL GIFT CARDS
Digital gift cards purchased online are sent to the email address provided on the order as a digital gift card. Digital gift cards cannot be redeemed for cash and cannot be returned or cancelled.

SWIMWEAR
All swimwear must be tried on wearing undergarments. If you wish to return an item, all tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.

Need help? Please contact our KIVARI customer care team at customercare@kivari.com.au and we will get back to you as soon as possible.

FAQS

DO YOU OFFER EXCHANGES

Unfortunately at this time we do not offer an exchange service. If your item is full priced, you can replace an order for the exchange size and submit your return so you do not miss out on the size you are after.

DO YOU HAVE A FAULT WITH YOUR PRODUCT?

Please contact our lovely customer care team at customercare@kivari.com.au or contact us via our Live Chat with a description of the fault and image for our review and we will be here to help resolve this for you.

KIVARI offers a 3 month warranty period on all of our pieces. This does not include reasonable wear-and-tear or items damaged by not following the recommended garment care process.

HAVE YOU RECEIVED MY RETURN?

Please allow up to 5 business days of your return being received into our warehouse to be processed. We advise to use a traceable shipping service when sending your return back to our Sydney warehouse to track its whereabouts. Once your return has been processed you will receive an email update. Unfortunately we do not cover the postage costs for returns to be sent back to our warehouse.

WHAT HAPPENS IF I REFUSE A SHIPMENT?

If you refuse a shipment from KIVARI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur

HOW DO I CANCEL MY ORDER?

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.

INTERNATIONAL DUTIES AND TAXES

Please note that international orders outside of the AU are sent Delivery Duty Paid (DDP). Duties and taxes are charged at checkout, so there will never be any additional cost beyond what is captured at checkout.

International customers are responsible for paying any and all import duties and customs that will be charged by your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. Payment of these is necessary to release your order from customs.

DO YOU OFFER EXCHANGES

Unfortunately at this time we do not offer an exchange service. If your item is full priced, you can replace an order for the exchange size and submit your return so you do not miss out on the size you are after.

DO YOU HAVE A FAULT WITH YOUR PRODUCT?

Please contact our lovely customer care team at customercare@kivari.com.au or contact us via our Live Chat with a description of the fault and image for our review and we will be here to help resolve this for you.

KIVARI offers a 3 month warranty period on all of our pieces. This does not include reasonable wear-and-tear or items damaged by not following the recommended garment care process.

HAVE YOU RECEIVED MY RETURN?

Please allow up to 5 business days of your return being received into our warehouse to be processed. We advise to use a traceable shipping service when sending your return back to our Sydney warehouse to track its whereabouts. Once your return has been processed you will receive an email update. Unfortunately we do not cover the postage costs for returns to be sent back to our warehouse.

WHAT HAPPENS IF I REFUSE A SHIPMENT?

If you refuse a shipment from KIVARI or refuse to pay any duties and taxes, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur

HOW DO I CANCEL MY ORDER?

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.

INTERNATIONAL DUTIES AND TAXES

Please note that international orders outside of the US are sent Delivery Duty Paid (DDP). Duties and taxes are paid by KIVARI, so there will never be any additional cost beyond what is captured at checkout.

International customers are responsible for paying any and all import duties and customs that will be charged by your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. Payment of these is necessary to release your order from customs.

For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. We recommend you contact your local customs office for further information and costs.