Please note, returns will need to be sent back to our warehouse, located in Freshwater, Australia.

Your item must be sent within 7 days of submitting your return. We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. KIVARI cannot be held responsible for returns that are not received.

Refunds will be processed through your original payment method and you will receive notification once this has been completed. Your bank may take 3-5 business days to process your refund once we’ve received and processed the return.

Please allow up to 5 business days of your return being received into our warehouse to be processed. We advise to use a traceable shipping service when sending your return back to our Freshwater, Australia warehouse to track its whereabouts. Once your return has been processed you will receive an email update. Unfortunately we do not cover the postage costs for returns to be sent back to our warehouse.

Unfortunately at this time we do not offer an exchange service. If your item is full priced, you can place an order for the size you need and submit your return so you do not miss out on the size you are after.

We hope you never receive a faulty product. However, if something you received is not in perfect condition, please submit your return through our return portal and select “faulty item”. Our team will review your return request and confirm the next steps.

If you’re out of your 14 day return period, please email your order number, images of the fault and a short description to our friendly customer care team, customercare@kivari.com.au.

KIVARI offers a 3-month warranty period on all of our pieces. This does not include reasonable wear-and-tear or items damaged by not following the recommended garment care process.

If you received a faulty item, KIVARI will cover the cost of the return postage.

Once your order has been placed online you cannot cancel or modify the order. We are also unable to cancel an order or stop an order from being dispatched on your request. Please ensure you review your order before completing checkout. If you have incorrectly placed an order, please refer to our Returns Policy.

Please note that international orders outside of the AU are sent Delivery Duty Paid (DDP). Duties and taxes are charged at checkout, so there will never be any additional cost beyond what is captured at checkout.

International customers are responsible for paying any and all import duties and customs that will be charged by your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. Payment of these is necessary to release your order from customs.

If you refuse a shipment from KIVARI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur

If you have made an order online using Afterpay, you are eligible for a full refund (given the items you have purchased are full price), only if you return your items online.

If you have made a purchase in store using Afterpay, we can only process an exchange in-store.

Digital gift cards are not eligible to be returned. Returns processed by the payment method of a digital gift card will be re-issued into the same payment method.