14 days from delivery date.
Customers have 14 days, from the day they receive their order, to submit a return and return their items to Kivari HQ.
Your returned order must arrive at Kivari HQ no later than 14 days after your delivery date to qualify for a refund.
For this reason, we recommend that you send your return back to us within 7 days of your delivery date to ensure that it arrives in time.
15-30 days from delivery date.
Any full price item received in Kivari HQ after 14 days from delivery date, will only be eligible to receive a Kivari Credit Note.
30+ days from delivery date.
Any full price items received after 30 days from the delivery date will not be eligible for a refund or Kivari Store Credit and will be returned to sender.
Online purchases cannot be returned or exchanged at any of our Kivari Boutiques.
All swimwear must be tried on wearing undergarments. If you wish to return an item, all tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
All items that are marked FINAL SALE are NOT eligible for a return, exchange or credit note. Items purchased during a promotion that is not marked final sale can be returned for a store credit only.
Please contact our lovely customer care team at email@example.com or contact us via our Live Chat with a description of the fault and image for our review and we will be here to help resolve this for you.
Items must not have any dirty marks, make-up or fake tan marks.
Items must not smell of perfume, deodorant, cosmetics or washing power.
Kivari offers a 3 month warranty period on all of our pieces. This does not include reasonable wear-and-tear or items damaged by not following the recommended garment care process.
By choosing the option of a credit you will receive a digital gift card to the attached email on your order with a voucher to be used online. This will expire 6 months from the date of issue.
Unfortunately at this time we do not offer an exchange service. Don't sweat it though - if your item is full priced you can re place an order for the exchange size and submit your return so you do not miss out on the size you are after!
Kivari does not cover the cost of shipping your return items.
Digital gift cards are not eligible to be returned. Returns processed by the payment method of a digital gift card will be re issued once onto that payment method.
We are here to help! Please call us on +61 403 503 352 or email us at firstname.lastname@example.org for any further assistance in regards to your return.