To lodge a return please visit our returns portal here.
FULL PRICE ITEMS
14 days from delivery date.
Customers have 14 days, from the day they receive their order, to submit a return and return their items to Kivari HQ.
Your returned order must arrive at Kivari HQ no later than 14 days after your delivery date to qualify for a refund.
For this reason, we recommend that you send your return back to us within 7 days of your delivery date to ensure that it arrives in time.
15-30 days from delivery date.
Any full price item received in Kivari HQ after 14 days from delivery date, will only be eligible to receive a Kivari Credit Note.
30+ days from delivery date.
Any full price items received after 30 days from the delivery date will not be eligible for a refund or Kivari Store Credit and will be returned to sender.
Kivari accepts refunds or store credits on full priced items. This includes items purchased with the 10% Off promotional discount code used for signing up to our newsletter subscription.
All items that are marked Final Sale are not eligible for a return, exchange or credit note. Items purchased during a promotion that is not marked final sale can be returned for a store credit only.
Please contact our lovely customer care team at firstname.lastname@example.org or contact us via our Live Chat with a description of the fault and image for our review and we will be here to help resolve this for you.
All items are inspected by our quality control team before returns are processed. If returns do not meet the inspection and/or meet the returns conditions they will be rejected and sent back to you
We suggest to use a traceable postage service to track your returns whereabouts.
We endeavour to process returns as quickly as possible but we allow up to 10 business days to be processed.
Kivari offers a 3 month warranty period on all of our pieces. This does not include reasonable wear-and-tear or items damaged by not following the recommended garment care process.
By choosing the option of a store credit, you will receive a digital gift card to the attached email on your order with a voucher to be used online. This will expire 6 months for the date of issue.
Unfortunately at this time we do not offer an exchange service. Don't sweat it though - if your item is full priced you can re place an order for the exchange size and submit your return so you do not miss out on the size you are after!
Unfortunately Kivari does not cover the cost of shipping your return items.
Digital gift cards are not eligible to be returned. Returns processed by the payment method of a digital gift card will be re issued once onto that payment method.
We are here to help! Please call us on +61 403 503 352 or email us at email@example.com for any further assistance in regards to your return.