SHIPPING | RETURNS POLICY | SUBMIT A RETURN | FAQ | CONTACT US

Shipping

You are currently on our KIVARI International website. If you are located in Australia or New Zealand, please click here.

Country	Transit Time	Free Shipping	Shipping Cost	Duty & Sale Tax	Returns Fee
USA	Express: 3 - 7 business days	Free shipping on orders over $250 USD	$25 USD	Duties & taxes are covered on all orders up to $800. Orders over $800 will be calculated and charged at check out.	Return: $25 USD
Rest Of World	Express: 5 - 10 business days	Free shipping on orders over $250	Shipping costs will be calculated at checkout	Any duties & taxes payable on international orders are the responsibility of the recipients These orders are sent delivery duty paid DDP and are charged at checkout.	At this time, return fees are at the cost of the customer

By accepting our terms and conditions upon placing your order you agree that KIVARI is not liable for any delay in delivery.

Please contact customercare@kivari.com.au for any assistance.

Unfortunately, we cannot ship to PO Boxes.

International Shipping

USA:

All orders under $800 are shipped from Sydney, Australia Via Australia Post International Express & USPS.
All orders over $800 are shipped from Sydney, Australia Via DHL Express.

Rest Of World:

All orders are shipped from Sydney, Australia via DHL Express.

Currently at this time we are unable to ship to Canada.

Delivery & Dispatch Time

We aim to have your order processed as soon as possible. All orders are dispatched via a DHL express service and will require signature on delivery.
All online orders are currently shipped from our warehouse in Sydney, Australia. Once an item is dispatched you will receive a confirmation email with your tracking details.
Please note during sales or promotional periods, there may be slight delays in processing your order. Please allow 5-7 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.

Duties & Taxes

Duties and Taxes are calculated at checkout according to your shipping destination and the value of your purchase and are itemized on the checkout page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import duties and taxes are paid at the time of purchase and there will be no surprises or hidden fees when your order arrives at your destination. Note that duties and taxes are non-refundable and must be paid at checkout to complete your order.

USA customers: For orders over $800 duties & taxes will be calculated at check out and it will be the responsiility of the customer to cover the cost. KIVARI is unable to cover this extra charge at this time.

USA Customs Clearance

Depending on the value and commodity of goods, you may be requested by U.S. Customs Border Protection to provide your social security number (SSN). The purpose is for tax administration by the U.S. government. This information should be provided to the carrier (DHL Express) when prompted. Please note DHL takes all precautions to ensure data protection for our customer's sensitive information. Your personal information is not stored and is destroyed. DHL Express will send an encrypted email to you, the receiver, to upload the requested information / documentation for clearance.

If you do not supply your SSN, your order will not be able to be released and will be returned to KIVARI. If you refuse a shipment from KIVARI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.

Pre-Order

From time to time we may offer items available to pre-order. A pre-order item is not currently in stock and will be available pre purchase with an estimated shipment date. Though we make every effort to provide an accurate date, it is an approximate date only and may be slightly early or late. You will receive an email confirmation when your Pre-Order item is shipped. Standard online returns policy applies to pre-order items with the start of your return window commencing from your order fulfillment date.

Lost In Transit

We understand how frustrating it can be when a delivery does not go to plan, if your parcel has taken longer than expected to reach you, please contact customer care and we will do our very best to try and resolve the issue on our end as soon as possible.

Tracking

USA:

Orders under $800 to USA are shipped from Australia using Australia Post International and handed over to USPS for local delivery in the US. Tracking will be email once shipped, then when your parcel lands in the US, using the same tracking number you can track your order via USPS here.

Orders over $800 are shipped with DHL. To track your order, please visit: www.dhl.com/au-en/home/tracking

Please note, we do not hold any liability and do not recommend that customers use a freight forwarder for any of their orders. If customers use this service, it is at their own risk.

Need help? Please contact our KIVARI customer care team at customercare@kivari.com.au and we will get back to you asap.

FAQS

WHERE WILL MY ORDER BE SHIPPED FROM?

Our warehouse is located in Freshwater, Sydney Australia.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

Orders placed after 4pm (PST) are processed within one business day of being placed and are dispatched within one business day. Orders placed on Friday and Saturdays will be processed the next business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently, please call us on +61 403 503 352 or email us at customercare@kivari.com.au

HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?

International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney Australia.

WHICH COURIER WILL DELIVER THE ORDER?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we’ll send you an email with the courier’s information. Our international orders are dispatched by express DHL service.

WHAT HAPPENS IF I'M NOT HOME WHEN THE ORDER IS DELIVERED?

If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.

WHAT HAPPENS IF I REFUSE A SHIPMENT?

If you refuse a shipment from KIVARI or refuse to pay any duties and taxes, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.

HOW DO I CANCEL MY ORDER?

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.

HOW WILL I RECEIVE MY GIFT CARD?

Digital gift cards purchased online are sent to the email address provided on the order as a digital gift card. Digital gift cards cannot be redeemed for cash and cannot be returned or cancelled.

WHERE WILL MY ORDER BE SHIPPED FROM?

Our warehouse is located in Freshwater, Sydney Australia.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

Orders placed after 4pm (PST) are processed within one business day of being placed and are dispatched within one business day. Orders placed on Friday and Saturdays will be processed the next business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently, please call us on +61 403 503 352 or email us at customercare@kivari.com.au

HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?

International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney Australia.

WHICH COURIER WILL DELIVER THE ORDER?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we’ll send you an email with the courier’s information. Our international orders are dispatched by express DHL service.

WHAT HAPPENS IF I'M NOT HOME WHEN THE ORDER IS DELIVERED?

If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.

WHAT HAPPENS IF I REFUSE A SHIPMENT?

If you refuse a shipment from KIVARI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.

HOW DO I CANCEL MY ORDER?

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.