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CUSTOMER CARE


We always love to hear from you, so if you have any questions regarding a product, order enquiries, or any other general enquiries please contact us via email below and we will endeavour to get back to you within 24 hrs. 
For any urgent enquiries related to online orders, returns or urgent enquires please contact our Head Office with the details below. Please note our head office is located in Sydney, Australia.

PHONE

For any urgent enquiries related to online orders, returns or other urgent enquirIes please contact our Head Office on  +61 403 503 352

USA Customer Care
Sunday - Thursday ~  4pm-11pm PST
*Please note our Head office & Warehouse does not operate on Fridays, Saturdays and public holidays

Address
Unit 7, 98 Old Pittwater Road
Brookvale
NSW 2100
Australia


ENQUIRIES

ONLINE ENQUIRIES
 ~ customercare@kivari.com.au

WHOLESALE ~ wholesale@kivari.com.au

COLLABORATIONS ~ marketing@kivari.com.au


For shipping, size guides, size conversion charts and return policies please refer to the links at the bottom of the page.

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KIVARI | SIZE GUIDE

UPDATE TO OUR SIZE DISPLAY

With the launch of our new collection, Neveah, we have made a small change to the way our sizing is now displayed on our product labels and across our website.

Our brand sizes are now displayed in numerical format. This means is you have bought from us before, a size S for example, will now be displayed as a size 10.

We assure you, our fit has not changed, our beautiful pieces are still made to the same measurements, so the size you normally purchase will fit and feel the same too.

Sizing will continue to be displayed in Australian and International sizes for easy conversion and will also include body measurements in centimetres for your reference.
Please use the following as a guide to help you know where and how to measure your garments to decide the best size for you to buy.

Click here for more details on how to measure your body for the perfect fit.  

*All measurements are in inches. 

KIVARI

US 

EU

BUST

WAIST

HIPS

XXS 6 2 32 31.5 23.5 35
XS 8 4 34 33.5 25.6 37
S 10 6 36 35.5 27.5 39
M 12 8 38 37.5 29.5 41
L 14 10 40 39.4 31.5 43
XL 16 12 42 41.4 33.5 45
XXL 18 14 44 43.4 35.5 47

 

KIVARI DENIM 

AU/UK

US 

EU

24 6 2 34
25 7 3 35
26 8 4 36
27

9

5 37
28 10 6 38
29 11 7 39
30 12 8 40
31 13 9 41
32 14 10 42