Orders placed after 4pm (PST) are processed within one business day of being placed and are dispatched within one business day. Orders placed on Friday and Saturdays will be processed the next business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently, please call us on +61 403 503 352 or email us at customercare@kivari.com.au

Our warehouse is located in Freshwater, Sydney Australia.

International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney Australia.

If you are located outside of Australia, you may have to pay the duties & customs fees to receive your order. We advise to contact your local DHL to be informed of what these charges may be if you have any concerns before placing your order. KIVARI does not cover these charges.

If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.

To view our Return Policy please click here.

If you're ready to submit for your return, please visit our returns portal here.

Unfortunately we do not provide an exchange service. If you have purchased a full priced item you can request a refund or store credit for your return which you can use towards re purchasing your exchange size or garment. If you are returning a sale item, you can select a store credit for your return and you will receive a digital gift card for your store credit which you can use at checkout to repurchase your exchange size or garment.

Please allow up to 5 business days of your return being received into our warehouse to be processed. We advise to use a traceable shipping service when sending your return back to us to track its whereabouts. Once your return has been processed you will receive an email update.

You are able to select the refund option for all full priced items in the returns portal when placing your return. When you select the return option you will see Credit (store credit) which is in the form of a digital gift card to use on our website but if you are after a refund click the menu to choose the refund option. For sale items and items discounted over 20% you will only be able to choose the Credit option which is in the form of a digital gift card.

If you have chosen the credit option for your return you will receive a digital gift card for your store credit once your return has been processed which is sent to your email address attached to your order. The gift card will have the code to copy which is located above the barcode for you to paste into the discount section at the checkout. Press enter to see it apply. You can also use promotion discount codes with your gift card at the checkout.

If you are having any issues with your gift card - please contact us at customercare@kivari.com.au.

Once your order has been packed with love and has left our warehouse it is then in the hands of Australia Post.

If Australia Post does not deliver to the time frames they state and your order is later than expected, we (KIVARI) cannot be held liable for any damages including discounts on an order. Please lodge a formal complaint with Australia Post, as you are the owner of the parcel.

If your parcel has gone missing, you will need to start a Track and Trace enquiry with Australia Posts customer service team on 13 76 78. Please request authorisation for Kivari to access the enquiry so we can then also access and follow up the final outcomes in order to assist you!

We understand how frustrating it can be when a delivery does not go to plan, we will do our very best to try and resolve the issue on our end as soon as possible. Please note, we do need to wait for Australia Post to advise of the final outcome of their internal investigation which can take between 5 - 10 business days in some cases.

Once an order has been placed through our website it cannot be changed or cancelled.

This means that no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders, adding discount codes or cancelling your order.

If you believe you have received the incorrect item or an item with a fault, please contact our friendly customer care team at customercare@kivari.com.au with an image of the garment and fault along with your order number.

Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there.

Still no luck? Not to worry, just shoot us an email at customercare@kivari.com.au so we can help locate this for you. If you opt to create an account at the checkout, all of your records of your previous orders will be there for your reference as well!

Our Kivari pieces are here for a good time not a long time. Once a garment or size is sold out you are encouraged to enter your email address be to emailed as soon as one comes back online. Due to the popularity of the sizes, styles may sell out within minutes if only one size has been re stocked. If in doubt your favourite Kivari piece might sell out when trying to find the perfect fit, you can always purchase two different sizes and return the size that was not suited.

Afterpay is a payment option for Australian customers to purchase their items with the payment to be split into 4 equal payments over 2 week instalments. All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order 6 weeks later. For any order thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase.

International orders outside of the AU are sent Delivery Duty Paid (DDP). Duties and taxes are charged at checkout, so there will never be any additional cost beyond what is captured at checkout.

Please note, items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees (including returns) for international shipments, if applicable, are charged to the customer. KIVARI does not have control on what these duties and taxes charges are.

Digital gift cards purchased online are sent to the email address provided on the order as a digital gift card. Digital gift cards cannot be redeemed for cash and cannot be returned or cancelled.

From time to time Kivari may run special online sale offers that may involve applying a discount code. These promotional discount codes that has been advertised on the website through a homepage banner, eDM and Instagram socials are to be applied at checkout to receive the discount. In order to take advantage of these special promotional offer, you must apply the correct promotional discount code advertised at the checkout under “gift card or discount code section and click the button “apply” to ensure this discount code has applied to your order. Please note only one promotional code may be used per transaction. If a discount code states it has expired and is invalid, Kivari reserves the right to deny honouring this discount if the code is no longer valid.